How to request a tour?
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Please tell us your interests (hotel level and type of room, type of tour and activities), your schedule and people in your group to Vietnam and/or countries around. Your private travel consultant at ABS TRAVEL will contact you within 24 hours to give you a proposal including a tentative itinerary tailor-made for you and the most competitive price that we can offer. Not all information is necessary in this form, but the more you tell us, the better we can serve you!
How to proceed the booking?
When you decide to book your Indochina tour with us, please send us your full names (name on passport) for hotel and domestic flight reservations, and your international flight details in and out Vietnam, Laos, Cambodia, Myanmar (Indochina) for airport transfers / pick up & see off.
How to pay the deposit and the balance?
Deposit: When the booking is completely confirmed, we will send you confirmation details including confirmed itinerary, invoice, voucher then deposit request of about 30% of the total tour cost (can be less). You can pay by credit cards (via onepay gateway, pay online), make wire transfer, western union. The deposit is used to pay the flight tickets, hotels, train tickets in advance.
Balance: You can pay the rest 2 weeks before your arrival, or you can pay us on your arrival in Vietnam by credit cards, cash (AUD, USD, EUROS, VND…)
How to enjoy the tour?
Our job is to make your Indochina holidays a memorable experience as it is the most important.
When you request the tour: Please let us know your personal interests so our travel consultants will design and include in the itinerary, or take note for the hotels, tour guide, restaurants…
Before you come: One week before your arrival. we always send our clients an email to update about the weather and climate, booking status, and remind you to prepare/check the documents, visa…for the holiday.
When on tour: Because your tour is private, your will have a private tour guide and driver with you. The tour is fixed, but you can always discuss with us if you want to make it more flexible. For example, you want to make some changes in the itinerary, restaurant (meals), tour guide… please just let us know, we will do the best for you.
Tour guide: Tour guide can be the key to a successful tour so we always advise you to let us know what do you expect from your tour guides and we will arrange the right one for you. For example, you want a guide with sense of humor? Good knowledge in history & culture? Male/female guide? Talkative/untalkative? Young/Old guide?.
What about Cancellation policy?
In case of cancellation, we will not impose any charges if we are not being charged and possible to get refund from our suppliers but if our suppliers apply charges for cancellation, you will have to pay those charges that apply. Cancellation policies vary, depending upon the type of service, the time of year, and the reason for cancellation. We will pass on to you all details of any cancellation policy with our transparent reply upon demand.
General cancellation charges that applied by travel services in Vietnam and Indochina.
– Domestic flights: 25% of the fares
– 3 star hotels, train tickets, no charge if you cancel 3-5 days before your arrival. (FIT)
– 4 star hotels, 7 – 10 days before your arrival (FIT)
– 5 stars hotelS, 10 – 15 days before your arrival (FIT)
However, in peak season, we may have to pay the hotels one month before your arrival to secure the booking, and in this case, the cancellation policy will be based on the hotels’ cancellation plolicies.
How do I get a visa?
Vietnam Visa on arrival is best option for those who want to avoid the perhaps lengthening visa procedures with their local Vietnam’s Embassies, the service is available for help. It is legitimated and supported by the Vietnamese Immigration Department. We recommend that you choose Vietnam visa upon arrival, as picking up Vietnam visa at the Vietnam int’l airport is quite simple, easy, no additional charges and no fail.
Steps to get Vietnam Visa
Please send us the below information ( [email protected])
1) Full name on passport & sex
2) Passport number
3) Date of birth
5) Date of arrival
6) Date of issue
7) Date of expire
Note: Please make sure that your passport is still valid for 6 months. The fee is only $ 8 per person for getting Vietnam visa approval letter. More information, please click
Do our tour guides and drivers have meals with us?
The guide and the driver in each destination will dine at the same restaurant as yours. But, they will not join you unless you invite them.
Can we get a tour guide who can speak our language?
Most of our tour guides speak English, and we also have guides speaking other foreign languages such as German, French, Spanish, Japanese, Italian and etc. When you book the tour, please let us know if you have special language requirement so that we can try to make the arrangement to meet your need.
Where can I change our money into Vietnam currency?
You can exchange traveler’s checks or cash at most banks in Vietnam. To change money, you have to have your passport at hand. If you want to change money in a hotel, you usually have to be a guest there. Sometimes if you are not a guest in a hotel but need to change money there, you can just say a random room number, but this doesn’t always work.
Can I use credit cards in Vietnam?
Major credit cards such as Master Card, Visa, Diner’s Card, American Express and JCB can be used to purchase goods in large shopping malls and stores in the big and medium cities, to pay for hotel rooms and for meals in some of the fancier restaurants, and to buy plane tickets with them.
Note: If you are to travel to those small cities or even remote rural areas, only cash in Dong can be used.
Do I need to bring my medical record with me?
Yes, we suggest you take your medical record with you in case that you need it in the event of an emergency, and please also take with you your doctor’s name, address and phone number, emergency contact name and phone number, and your insurance company’s name, address and phone number.
When I finish my tour in Vietnam, if I still have some local money, what can I do?
Upon leaving Vietnam, if you still have some local money, you can change them back to foreign currency with your passport and the exchange memos given by the banks or money exchange counters. So please keep those exchange memos well whenever you change money.
HAVE A NICE HOLIDAY!